Privacy Policy

LoanMate Finance Pty Ltd respects your privacy and handles personal information in accordance with Australian privacy requirements. This policy explains the types of information we may collect and how it may be used when you enquire about finance.

Information we collect

We may collect your name, phone number, email address, preferred contact method, loan type, requested loan amount, employment or business details, and any message or documents you choose to provide.

How information is collected

Information may be collected when you submit a website enquiry form, contact us by phone, email, WhatsApp or social media, respond to a follow-up request, or provide documents during a finance enquiry or application process.

Website analytics and cookies

This website uses Google Analytics to understand general website traffic, page usage and enquiry activity. Analytics tools may use cookies or similar technologies to collect device, browser and interaction data. This helps us improve the website and understand which pages are leading to enquiries.

How we use information

We use enquiry information to contact you, understand your finance needs, discuss loan options, prepare broker conversations and, where you proceed, support an application with relevant lenders or service providers.

Sharing information

Information may be shared with Oxcel Finance Pty Ltd, lenders, aggregators, credit providers, verification providers and professional advisers where needed to assess or progress your enquiry. We do not sell your personal information.

Storage, security and retention

Enquiry information may be stored in website form systems, email systems, analytics systems and business tools used to manage broker enquiries. Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information may be kept for as long as reasonably needed for enquiry handling, compliance, record-keeping and legal obligations.

Overseas service providers

Some website, analytics, messaging, storage or software providers used in connection with this website may store or process information outside Australia. Where that occurs, reasonable steps are taken to use reputable service providers appropriate for business operations.

Security and access

Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. You may request access to, or correction of, personal information held about you.

Questions and complaints

If you have a privacy question, want to request access or correction, or wish to make a privacy complaint, contact LoanMate Finance first so the matter can be reviewed and addressed.

Contact

For privacy questions, contact LoanMate Finance at Sandeep@loanmatefinance.com.au.